Privacy Policy

Privacy and Cookie Policy

Last Updated: October 29, 2026

Haigler Hotel ("we," "us," or "our"), located at 950 Broad Street, Camden, SC 29020, is committed to protecting the privacy of our guests. This policy explains how we collect, use, and share your information when you visit our hotel or use our website at haiglerhotel.com.

1. Information We Collect

We collect information that allows us to provide a high-quality hospitality experience. This includes:

  • Contact Details: Your name, email address, phone number, and physical address provided during booking, registration, or inquiries.

  • Reservation and Event Data: Information regarding your room bookings, guest preferences, dates of stay, and private event inquiries.

  • Offline and On-Premise Data: Information collected during your physical stay, including government-issued identification, vehicle information for parking, and transactional details processed securely through our on-property systems.

  • Automatic Collection: When you use our website, we automatically collect technical data such as your IP address, browser type, and interaction metrics through cookies and tracking technologies.

2. How We Share Your Data

To provide seamless service from booking to checkout, we share data with industry-leading service providers and connected platforms. These categories of partners include:

  • Reservation and Property Management Platforms: Systems used to manage your room reservations, rates, and guest profiles (such as Windsurfer).

  • Event and Catering Platforms: Systems used to manage private event inquiries, group blocks, and contracts (such as Tripleseat).

  • Marketing and CRM Infrastructure: Platforms used to manage guest relationships, email communications, and digital tracking (such as Klaviyo).

  • Web Hosting and Data Management: The technical infrastructure that keeps our digital properties running securely and efficiently.

Note: We may also share information within our broader hospitality management portfolio, The Indigo Road Hospitality Group, to improve your experience across our family of properties.

3. Analytics and Advertising

We use data to understand our website traffic and ensure our marketing is relevant to your interests:

Targeted Advertising: We share data from our website and marketing lists with advertising and social media networks (including Google, Bing, Meta, and TikTok). This allows us to show you relevant advertisements across the web and measure the effectiveness of our campaigns.

Website Analytics: We utilize analytics platforms to monitor site performance and understand how visitors interact with our digital properties.

4. Cookie Policy

Our website uses cookies and similar tracking technologies to improve your experience.

  • Essential Cookies: Necessary for the website to function, including secure online booking transactions.

  • Performance Cookies: Used to help us understand site traffic and improve the website experience.

  • Marketing and Tracking Cookies: Used by our CRM and advertising networks to track user behavior across sessions, deliver personalized ads, and attribute conversions.

  • Functional Cookies: These support features like embedded booking widgets and enhanced site functionality.

You can manage your cookie preferences through your browser settings. Please note that disabling cookies may impact your ability to easily book a room or use certain features of our site.

5. Your Rights and Choices

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal data. You may also opt out of promotional email communications at any time by clicking the "unsubscribe" link at the bottom of our emails.

6. Data Security

We do not sell your personal information. We maintain administrative and technical safeguards to protect your data, and we only share information with authorized service providers to facilitate our business operations and marketing efforts.

7. Contact Information

If you have questions about this policy or wish to exercise your data rights, please contact us:

Phone: 917-971-3729

Email: haigler@theindigoroad.com